Return and Exchange Policy

This policy governs the conditions for return and exchange of products purchased from the online store Komar4o.bg

1. Right of Return

Every customer has the right to return a purchased product within 14 days from the date of receipt of the order.

For a return to be accepted, the product must be:

• clean;

• without signs of use;

• in its original packaging;

• with all included accessories, instructions, and parts;

• in a resalable condition.

Products with visible signs of use, damage, missing parts, or compromised integrity due to customer fault may not be accepted for return.

2. How to Request a Return

To request a return, you must first contact us:

Email: flint.bg1@gmail.com
Phone: 0896234542

After contacting us, you will receive instructions and a return address.

The return address will be provided after you contact us.

Please do not send a product back before contacting us and receiving confirmation.

3. Return Costs

If the customer wishes to return a product due to withdrawal from the purchase, the costs for return shipping are at the customer's expense.

If the product is defective, damaged during delivery, or the wrong item was sent, the return costs are covered by Komar4o.bg

4. Inspection of Returned Product

Once we receive the returned product, it will be inspected.

If the product meets the return conditions, we will proceed with a refund.

If the product does not meet the conditions, we will contact the customer for clarification.

5. Refund

The refund is issued after receipt and inspection of the returned product.

The amount will be refunded in a manner agreed upon with the customer after processing the return.

Shipping costs are not refunded when the return is at the customer's request and is not related to a defective or wrongly sent product.

6. Exchange

If an exchange is needed, please contact us at:

Email: flint.bg1@gmail.com
Phone: 0896234542

An exchange can be made after clarification with the customer and subject to the availability of the desired product.

7. Defective or Wrongly Sent Product

If you receive a defective, damaged, or wrongly sent product, please contact us as soon as possible after receiving the order.

For faster processing, it is recommended to send us photos or a brief description of the problem.

Upon confirmed defect or error on our part, we will assist with an exchange, return, or refund.

8. Contact

For questions regarding returns, exchanges, or complaints, you can contact us:

Komar4o.bg
Email: flint.bg1@gmail.com
Phone: 0896234542
Working Hours: 09:00 – 19:00, every day